TimeSolv Knowledge Base

Knowledge Base

Search the Knowledge Base

Managing Passwords

All TimeSolv accounts are password protected. TimeSolv offers two-factor authentication and a password expiry process for users. Your password is encrypted when you first enter it and is saved in encrypted form at TimeSolv. In other words, even we don’t know your password.

In this article:


Password Expiration

An Admin user can set a Password Expiration policy under Account>Settings.

The number of days for expiration to take place will be counted from whenever the user last changed their password up until the firm’s setting. If the password is expiring within the next five days, a warning will be shown after login.

Remember, if you use a password manager you will need to update your password in that software as well.



Change Timekeeper’s Password

An Admin user will initially set a new user’s password when creating their account, and the user is emailed that password. In addition to this, a password expiry policy can be set up for all users within the firm by visiting Account>Settings.

Or, for an Admin user to manually change the user’s password, click on the ‘ Change Password‘ link on the top right of the Account>Timekeepers>[username] screen.

Remember, if you use a password manager you will need to update your password in that software as well.



Forgot Password

If you forget your password, click the  Forgot Password? button to recover the password. Upon clicking the Submit button, an e-mail will be sent to the specified valid e-mail address within TimeSolv. Click the link in the e-mail to reset the password.

Note: An Admin user can reset any user’s password under Account>Timekeepers>[username]>Change Password. Additionally, if two-factor authentication is enabled for your account, see here for more information on how to log in.



Two-factor Authentication

Two-factor authentication is an important part of improving security, increasing productivity and flexibility, lowering helpdesk and security management costs, and reducing fraud with the ability to build secure online relationships. TimeSolv understands that while the internet is a trusted medium for hosting critical applications and information, passwords can often be the weak link in the chain of security between a web application and a user. That’s where our secure two-factor authentication feature comes up.

Two-factor authentication is a second layer of security to protect your account. Users must go through two layers of security before being granted access to an account or system. The first would be their TimeSolv username and password, and the second factor would be a one-time PIN code. First of all, you will want to make sure you enable it under Account>Settings>General tab.

Specify how often users need to authenticate and select the authentication type as either ‘By email’ or ‘By Authenticator App’. If you set it as ‘by email’, the user will get a one-time PIN code emailed to their registered address which they’ll need to log in. If it’s set as ‘by authenticator app’, the user will need to scan a QR code on an authenticator app to generate their one-time PIN code.


For an authenticator app setting, once settings have been enabled, the next time users attempt to log in they will have to go through a series of steps before they can access their TimeSolv accounts. When they try to log in, they will see this screen:



This means that the user will first have to install an authenticator app if they haven’t done so already. To download the app on your phone, open up the app store on your phone and search for an authentication app, or scan the QR code from your phone by clicking on the ‘click here’ link shown on ‘Step 1’ of the TimeSolv screen. TimeSolv recommends the Microsoft Authenticator app.

In this example, I’ll lead you through the steps on the Microsoft Authenticator app. Once you’ve downloaded the authenticator app, open it up and click on ‘Add account’. Select ‘Other’ for the kind of account you’ll be adding. This will open up a QR code scanner. Scan the code you see on ‘Step 2’ of the TimeSolv screen.

Once successfully scanned, you’ll get a unique 6 digit PIN code from the authenticator app that’s only valid for a few seconds, so make sure you’re quick to type that into the field shown on ‘Step 3’ of the TimeSolv screen. You should be logged in now and ready to go.

Related articles

Scroll to Top