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Account Session Timeout Issue

If you are being logged out sooner than your Session Timeout Duration settings (Account>Settings), note the following:

The session keep-alive only works when the following conditions are true:

  • The browser is open, which implies the computer is on.
  • The browser has a TimeSolv web app main page in it.
  • The computer is connected to the Internet.

Unless the above conditions are met, the user will be logged out in 30 minutes or less, because the session timeout in the Internet Information Server (the webserver TimeSolv runs in) cannot be set for each Firm. 

The default value is set to 30 minutes.

If the user wants to close the browser, disconnect the Internet, sleep, hibernate, or shut-down the computer, TimeSolv will not keep the session alive.

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