How to save your Login ID and Password – PC Users

Method 1: Verify That AutoComplete is Turned on

View the Content tab in the Internet Options dialog box to confirm that AutoComplete is turned on. To do this, follow these steps:

  1. Start Internet Explorer
  2. On the Tools menu, click Internet Options
  3. Click the Content tab
  4. Under Personal information, click AutoComplete
  5. In the AutoComplete Settings dialog box, select the User names and passwords on forms check box (if it is not already selected), select the Prompt me to save passwords check box (if it is not already selected), and then click OK
  6. Click OK again to close the Internet Options dialog box

Restart Internet Explorer, and then determine if the problem is fixed. If this did not fix the problem, proceed to the next method.

Method 2: Verify That the Protected Storage Service Is Running

Verify that the Microsoft Windows 2000 Protected Storage service is running. If the service is running, stop and then restart it. To do this, follow these steps:

  1. Click Start, and then click Run
  2. In the Open box, type Services.msc, and then click OK. The Services snap-in appears
  3. In the Name list, locate Protected Storage. Note the Status column. If Protected Storage is running, Started will appear under Status
    • If Protected Storage is not started, start it. To do this, right-click Protected Storage, and then click Start. The Protected Storage service starts
    • If Protected Storage is started, stop and then restart it. To do this, follow these steps:
      1. Right-click Protected Storage, and then click Stop.NOTE: If you receive a Stop Other Services message, record the names of the other services that will be stopped, and then click Yes. The Protected Storage service stops
      2. Right-click Protected Storage, and then click Start. The Protected Storage service startsNOTE: If you received a Stop Other Services message in step a, start the other services that were stopped. To do this, right-click each stopped service in the Name list (for example, World Wide Web Publishing Service), and then click Start
  4. Close the Services snap-in

Restart Internet Explorer, and then determine if the problem is fixed. If this did not fix the problem, proceed to the next method.

Method 3: Register RSABase.dll

This problem can occur if RSABase.dll is incorrectly registered. Use the following steps to reregister RSABase.dll:

  1. Click Start, and then click Run
  2. In the Open box, type Regsvr32 /u RSABase.dll, and then click OK. The following RegSvr32 message appears:
    DllUnregisterServer in RSABase.dll succeeded
  3. Click OK
  4. Click Start, and then click Run
  5. In the Open box, type Regsvr32 RSABase.dll, and then click OK
  6. The following RegSvr32 message appears: DllRegisterServer in RSABase.dll succeeded
  7. Click OK.

Restart Internet Explorer, and then determine if the problem is fixed. If the problem is not fixed, proceed to the next method.

Method 4: Create a New User

Verify that the user account is not corrupted. If the preceding methods did not fix the problem, create a new user, and then add that user to the Administrators group. Attempt to save user names and passwords when you are logged on as the new user. To do this, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel
  2. In Control Panel, double-click Administrative Tools

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