When I Click the Link to Pay Retainer Invoice it Says 'Nothing to Show'

If you get a 'Nothing to Show' message when trying to click on the link provided to pay a Retainer invoice, follow the steps below to resolve: 

  1. You should have a bank account set up under Payments>Settings>Bank Accounts tab. The account should also be connected to LawPay. Ensure your Trust account is integrated as well.
  2. Ensure the Client is set up properly for Client Portal access.
  3. Under Clients>Setttings, make sure you have something selected under 'Receive All Portal Invoice Payments In.' 

  4. At the Client-level (Clients>Clients & Matters>[Client Name]>General>'Receive All Portal Payments In') is set up so the money has a place to be deposited.

  5. At the Matter-level (Clients>Clients & Matters>[Matter name]>General>'Receive All Portal Payments In') is set up so the money has a place to be deposited

Remember that Retainer Invoices do not show on the Accounts Receivable or ledgers, so there's no harm in regenerating them. 
There currently isn't a way to resend, edit, or delete old Retainers.
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